Get My eSIM

Personal Information We Collect

We may collect or process the following categories of personal information, depending on how you interact with our services:

• Contact details — your name, email address, and phone number.
• Account information — username, password, and account preferences.
• Transaction information — eSIM plans you purchase, your order history, and payment confirmation details.
• Payment information — payment is processed securely via Stripe. We do not store your full card details on our servers.
• Device information — device model, operating system, IP address, push notification token.
• Usage information — how and when you interact with the app, pages viewed, features used.
• Communications — messages or enquiries you send to our support team.

How We Collect Your Information

• Directly from you — when you create an account, make a purchase, or contact support.
• Automatically — from your device as you use the app (e.g., crash reports, usage analytics).
• From service providers — such as Stripe (payments), Firebase (authentication & database), and Maya.net (eSIM provisioning).

How We Use Your Information

• Deliver the service — to process purchases, provision eSIMs, manage your account, and send order confirmations.
• Data usage alerts — to send push notifications when your eSIM data is running low (80% and 100%).
• Customer support — to respond to your questions and resolve issues.
• Security — to authenticate your account, detect fraud, and protect the platform.
• Legal compliance — to comply with applicable laws, respond to legal requests, and enforce our terms.

How We Share Your Information

We do not sell your personal information. We may share it with:

• Stripe — to process payments securely.
• Firebase (Google) — for authentication, database storage, and cloud functions.
• Maya.net — our eSIM provider, to allocate and activate your eSIM plan.
• Legal authorities — if required by law, court order, or government request.
• Business transfers — in the event of a merger, acquisition, or sale of assets.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time through the app settings or by contacting us.

Children's Privacy

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. All data transmitted between the app and our servers is encrypted using TLS. Payments are handled exclusively by Stripe and are PCI-DSS compliant.

Your Rights

Depending on where you live, you may have the following rights:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate information.
• Deletion — request deletion of your personal data.
• Portability — receive your data in a portable format.
• Objection — object to certain types of processing (e.g., marketing).
• Withdrawal of consent — where processing is based on your consent, you may withdraw it at any time.

If you reside in the EU or UK, you also have the right to lodge a complaint with your local data protection authority (e.g., your national DPA or the UK ICO).

International Data Transfers

Your information may be transferred to and processed in countries other than your own (including the United States), where our service providers operate. We ensure such transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses where required.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of the app after any changes constitutes acceptance of the revised policy.