Frequently asked questions

Does Get My eSim App log my location?
No, we do not record your device location. As required by law, we keep records containing only the time, data (Megabytes) consumed, and cellular provider of each data connection.

What if my device is not eSIM compatible?
If your device is not listed on the eSIM Compatibility List, unfortunately you cannot use Get My eSim App data plans. Currently we do not offer physical SIM cards.

Can I add multiple data plans to an eSIM?
With one Get My eSim App eSIM, in most cases you can add data plans in any combination of countries or regions. While data plans expire, the eSIM itself will not expire until removed from your device.

Who can see my Internet browsing activity?
Your browsing activity is completely private. The only information we record is the time, data (Megabytes) consumed, and cellular provider of each data connection.

Does an eSIM replace my phone plan?
Installing an eSIM does not replace your existing phone plan, but adds a new secondary data plan. You can enable or disable each plan at your convenience, or use multiple at once.

Wi-Fi Hotspot Compatibility
Apple & Android
The Wi-Fi Hotspot / Internet Sharing feature is currently available with all Prepaid (non-unlimited) plans, Unlimited Standard, and Unlimited MAX plans, including Apple iOS and Android smartphones.

Troubleshooting Wi-Fi Hotspot 
If you are unable to access Wi-Fi Hotspot on your device with a Get My eSim Appplan, please try to restart the phone. Sometimes this is required after installing the eSIM for the first time, to fully initialize the network settings and feature availability.

Local Network Restrictions
The availability of Wi-Fi Hotspot ultimately depends on the local network operator, and may be restricted in some situations. Although the Wi-Fi Hotspot feature should be available in all regions on all eSIM plans, unfortunately we cannot guarantee availability in every possible situation.